November 2012 is a record breaking month at 1Gas. Order totals for gas pipe connections and meter installations are 400% higher than November 2011. Our profit is also at the highest level since our launch in February 2010, thanks to the number of orders we are receiving.
1Gas was formed, in part, to bring better prices and improved service to the gas connections industry. We also launched one of the first websites to allow gas connection and meter quote requests online and believe we still make it easier than most of our competitors to request a quote on the Internet. From the very beginning, nearly 3 years ago, we experienced very encouraging interest in our services. More recently, following our move to offices in central Brighton, recruiting new staff, heavy investment in marketing, and an impressive new website, we are continuing to see strong demand and growth.
Enquiry numbers are up this year which is a result of our advertising campaigns. The graph adjacent shows a tremendous surge recently and shows no signs of slowing down. We also have many testimonials which is really pleasing and tells us we are doing most things right. Ultimately it’s the positive feedback we receive which makes it a pleasure to serve our clients.
However, we’re not complacent, and we continue to work on the customer service we offer – after all, there is always room for improvement. We value customer feedback so we can put things right as much as possible on the odd occasion we get it wrong.