We’re delighted to confirm our turnover has exceeded £1 million per year! The growth we are experiencing continues (and is accelerating) quarter by quarter. Enquiry numbers, orders, profit and turnover are all sharply increasing. Our workforce also continues to expand rapidly to keep up with customer demand – this is important if we are to keep customer service at the heart of everything we do whilst being friendly and helpful. In the last year alone, we have seen staff numbers double and we expect this to increase further in the coming months.
Quarter 3 of 2014 and September 2014 have been our most successful quarter and month yet. September 2014 profit was 221% higher than September 2013 and quarter 3 profit was 237% higher than the previous year. Turnover has increased more than 300% over the previous year too.
Yesterday we achieved the milestone of 150 reviews on Europe’s biggest review portal, Trustpilot. In one year alone we invited 560 customers, whose orders we have completed, to rate our service. In total 26.96% of customers responded. We’re rated 4.7 out of 5 / 9.0 out of 10. We look forward to vastly increasing the number of reviews in the coming year.
Today, we’ve launched our brand new website. We hope you like it. It has a number of new features we feel will distance us even more from our competitors. These include a stunning new design, a customised quote form for every customer’s individual requirements, the ability to start completing a quote request on every page without a single click, optimised layouts for mobile and tablet devices, ability to pay online with a credit or debit card, live chat, greater prominence of our 140+ Trustpilot reviews (no one comes close in the gas connections industry). Now we are going to turn a £1m turnover business into a multimillion pound business!
We’re pleased to announce Emily Rostern has joined 1Gas as a Gas Connections Consultant. She qualified from Bury College with a triple distinction in travel and tourism and she hopes to pursue her interest in travel in the future. Emily’s recent work experience includes working in retail for a loans company in Manchester and working in the south of France as a holiday representative. Whilst working at the loans company, her main duties were to offer short term financial solutions for those who needed them. Her customer service was rated with ‘wow’ alerts for good customer service and ‘rescue’ alerts for unsatisfactory service. Emily achieved the highest number of ‘wow’ alerts (34) in the Manchester region with no rescue alerts. She also received a letter from her previous Managing Director of 450+ stores praising her great work, no mean feat! Last summer Emily worked at Manchester Airport as a check in assistant for Thomson Airways. Responsibilities included handling delayed passengers and also making sure everyone got off on their holidays on time! Emily is really looking forward to getting started at 1Gas, and excited to be part of a really friendly team, and putting her great customer service experience to good use. In the next couple of years she hopes to have moved out […]
We’re pleased to announce Michael Elders has joined 1Gas as a Gas Connections Consultant based at our Northern office in Bury, Greater Manchester. Michael has experience as an Estate Agent and a Customer Service Assistant. Recently he achieved an upper second class honours degree in Construction Project Management at the University of Central Lancashire. Michael has Italian heritage and is passionate about food and cars.
Quarter 2 of 2014 (April, May and June) has been a record breaking period for sales again. We’ve beaten our previous record in quarter 1 of this year by more than 35%. Year on year growth is more than 255%.
The new 1Gas website is currently in production. It’s hoped that new website will be more functional, better to navigate and have greater ease of use. We’re excited about a range of new functionality which will help 1Gas continue it’s aims of offering the best gas connections service available. We expect the new website to go live by late June or early July 2014.
Through our ambition to offer the best customer service in the gas connections industry, we decided asking for feedback from customers and publishing them on our own website wasn’t enough. We wanted to show our customers that our reviews were genuine, honest and uncensored. So, in September 2013 we set up a Trustpilot account. Trustpilot is one of the largest and prominent review portals in Europe. In the 9 months we’ve been using the service, we’ve invited more than 500 customers (who’s works we have successfully completed) to leave a review. 100 customers have taken the time to write a review and most are very positive which is brilliant to see. We’re currently rated 9.1 out of 10, and Trustpilot awards our service ‘excellent’ based on scores given by our customers. In fact 95% of customers give us a 4/5 or 5/5 rating which is really pleasing and rewarding for the 1Gas team. We’re not complacent though, and we continually try to offer the best service we can. We know that customers will keep coming if we deliver quality service consistently and that’s what we try to do. We look forward to reaching 200 reviews! Read all our reviews at: www.trustpilot.co.uk/review/1gasconnections.co.uk
April 2014 has been another astonishing month at 1Gas. We’ve broken March’s sales record by 24.6%. March itself broke the previous record in January by 26%. To surge forward and achieve another record sales month so soon was unexpected but we’re absolutely delighted with the progress we’re making every month.