The Big Six energy companies have had a tough time of late:
Npower has lost 62,000 customers this year, EDF has been ordered to pay £3 million after mishandling complaints, and British Gas has been blamed for pretty much anything and everything.
It’s frankly been a bit of a disaster this year for the UK’s most lucrative energy companies, and with 43% of us having lost trust in the Big Six* it doesn’t look as though it’s going to get better any time soon.
We at 1Gas wanted to understand why a lot of the population aren’t happy with the Big Six, so that we can make sure we do the exact opposite!
Here’s what we managed to find out:
1. The Big Six energy companies have been putting an emphasis on prioritising customer service.
![Scottishpower review Trustpilot, Customer Care? Customer Don't care, more like.](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Scottishpower-review-Trustpilot1.png)
Trustpilot
2. In fact, they’re good friends with many of their customers.
![Edfenergy.com reviewed Trustpilot, nauseating](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Edfenergy.com-reviewed-Trustpilot1.png)
Trustpilot
3. They’ve started to host in-house customer service awards…
![Npower chief blames high prices on threatened energy price freeze](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Npower-chief-blames-high-prices-on-threatened-energy-price-freeze.png)
…because they’re just that good.
![Npower chief energy price freeze - wins prick of the week award](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Npower-chief-energy-price-freeze-comment.png)
The Guardian
4. When you ring up they won’t leave you waiting for too long.
![Scottishpower reviewed Trustpilot - don't phone them on a cordless phone](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Scottishpower-reviewed-cordless-phone-Trustpilot.png)
Trustpilot
5. If they do, you’ll listen to an eclectic mix of the best contemporary music.
![Scottish Power call waiting - Reddit](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Scottish-Power-call-waiting-Reddit.png)
Reddit
![Richard Clayderman - The Love Collection](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Richard-Clayderman-The-Love-Collection.jpg)
Simply Home Entertainment
6. Speaking of contemporary music…
![Edfenergy.com reviewed Trustpilot - awful, absolutely awful](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Edfenergy.com-reviewed-hotel-california-Trustpilot.png)
Trustpilot
7. They are organised and listen to your requests carefully.
![Britishgas reviewed Trustpilot - could not organise a piss up in a brueary](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Britishgas-reviewed-Trustpilot.png)
Trustpilot
8. Really carefully.
![abandon the energy giants for minnows - comment](http://1gasconnections.co.uk/wp-content/uploads/2014/09/abandon-the-energy-giants-for-minnows-comment.png)
This is Money
9. Maybe it’s because they’re as smart as their technology.
![Npower given two months to fix billing errors - comment](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Npower-given-two-months-to-fix-billing-errors-comment.png)
Telegraph
10. And aren’t the least bit persistent.
![Npower given two months to fix widespread billing errors - comment](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Npower-given-two-months-to-fix-widespread-billing-errors-comment1.png)
Telegraph
11. They’re also, oh, what’s the word…
![Eon Uk reviewed Trustpilot - terrible, terrible](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Eon-Uk-reviewed-Trustpilot.png)
Trustpilot
12. I suppose it can be slightly exasperating at times.
![Customers leave big six - comment](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Customers-leave-big-six-comment.png)
The Guardian
13. But at least they’re truthful.
![Npower chief blames high prices on Labour s threatened energy price freeze - comment](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Npower-chief-blames-high-prices-on-Labour-s-threatened-energy-price-freeze-comment.png)
The Guardian
14. Wait, how does that happen?
![Npower chief blames high prices on Labour s threatened energy price freeze - comment 2](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Npower-chief-blames-high-prices-on-Labour-s-threatened-energy-price-freeze-comment-2.png)
The Guardian
15. So, is there any way out?
![Ofgem savings householders - comment](http://1gasconnections.co.uk/wp-content/uploads/2014/09/Ofgem-savings-householders-comment.png)
Daily Express
16. Maybe not that drastic. But then, who can help us?
*Statistics in the opening paragraph have been sourced from external surveys and news articles.
Banner image source: Telegraph