1Gas is delighted to announce that we have been shortlisted for Apprentice of the Year at the Utility Week Stars Awards 2014. This is a tremendous honour for our team and highlights their continuing work to go above and beyond the call of our duty to provide our home and business customers with the highest standards of service. The awards are a celebration of the people behind the UK’s utilities, from individuals on the front line to back office staff, with 1Gas included amongst an incredibly high standard of nominations from energy and water businesses. Since our establishment, we have helped a range of business and domestic customers through our professional gas pipe installation and meter connection services, but this has only been made possible due to the continuing contribution of our team. Our team of highly trained professionals have helped us to become a trusted supplier of an efficient and reliable service. They have also enabled us to provide customers with unparalleled customer service, which is no-nonsense and satisfying. That is why we see our team’s shortlist for the Apprentice of the Year award as confirmation of our strategy to prioritise the needs of our customers, which we will […]
Since our inception in 2010, we have witnessed tremendous growth and the pace is only increasing. In the first quarter of 2014 (January to March) we have seen the largest increase in growth to date. Our previous best quarter was at the end of 2013, we have just beaten it in the first quarter of 2014 by a huge 49.4%! And March 2014 has been our busiest month ever, too. We’ve broken our previous monthly sales record set in January 2014 and seen an increase of 26.2%. Not only that, in March 2014, we received the most enquiries, the highest number of orders and had the biggest turnover to date. Turnover is set to more than double in 2014. Our testimonials continue to grow too. We now have nearly 150 on our website and 80+ on Trustpilot (http://www.trustpilot.co.uk/review/1gasconnections.co.uk). And exciting changes are on the way. We will soon be launching new websites, significantly increasing our marketing activity and launching a new sister company to complement 1Gas. A big thank you goes out to all our customers and suppliers who are helping to make our journey possible and so successful. We are fully committed to continuing to deliver top-notch service at very competitive prices.
To remind us why we come to work and what our ultimate goal is, we’ve invested in some new 1Gas branded mouse mats for our team. Make the customer feel special!
We’re constantly looking for ways to build greater trust with our customers and we have put massive effort and time into customer service and obtaining customer reviews for others to read on the Internet. We now have more than 60 testimonials on Trustpilot (an independent and highly trusted review site) and Google now recognises that fact too. On some Google searches, our 5 out of 5 star rating is displayed in the form of stars against our adverts. We’re delighted with this development and we’re sure this will help customers understand more quickly that 1Gas is a good company to do business with and we genuinely try to offer a fantastic service from start to finish. The knock on effect of our high rating being more prominent is likely to be larger numbers of enquiries, more orders, and lots of additional customers singing our praises… we hope so anyway!
January 2014 was our best month for sales since we started trading 4 years ago. We’re delighted to kick off the year with such a positive result.
With a couple of days still to go, this year and quarter four have been our most successful results to date. The year of 2013 has been especially successful. Order volumes were up by 62%, enquiries increased by more than 100%, and turnover was up a huge 177% compared to the previous year, 2012. There is no sign of things slowing down any time soon.
The 1Gas team recently travelled from Brighton to Bolton’s Last Drop Village Hotel & Spa for a team building event. A guest speaker attended to discuss the successes of 2013, new ideas for 2014 and special attention was focussed on the brand values which we want as a company. They include focus on the customer, keeping things simple, helpful attitude, excellence, openness and honesty. Afterwards, we all went for a Christmas meal and festive drinks to celebrate a great year. See you all in 2014! 1Gas Team
Since the recent launch of our animated introduction video, we’ve had over 1000 views! The video gives a concise introduction to our company, our services and the benefits of using us. Why not take a look on YouTube by clicking the following link: http://www.youtube.com/watch?v=y6vhEbvtMiY.
Last month in November 2013 at 1Gas we had a stunning performance. Our enquiries, sales and turnover records were all broken significantly. We beat our sales record by a huge 30% (graph below). 2014 looks like being a fantastic year.
We’re pleased to announce Alice Quinn has joined 1Gas as a Gas Connections Consultant based in our Brighton office. Previously Alice has worked in healthcare. Recently she qualified with an upper second class honours degree in English and American Literature at the University of Kent. We hope that Alice settles in to the team well and we’re sure customers will like her very much.
