Obtaining quotes and placing orders for gas pipe and meter connections can be time consuming and complex. At 1Gas we like to try and makes things as easy as we can for our customers. We’ve created some new documents to send to customers once we receive a quote request so we can make it clearer what happens, step-by-step, and also set expectations about timescales. We like to be as up front as we can from the very start so that we keep our customers informed and happy.